www.alfa-fix.com · Last updated: 23 September 2026
This notice explains what personal data the alfa-fix.com website collects, why we
use it, who helps us handle it, and the choices you have. It covers this website and its
booking, quote and repair-tracking forms. Our staff app has its own policy: the
privacy policy of our staff app, Alfa Business Suite.
Who we are
Alfa-Fix is an independent phone, tablet and laptop repair business in Kollam, Kerala, with two branches.
Our main contact for both branches is Alfa-Fix Central: +91 96051 99900
(WhatsApp and calls) and landline 0474 358 3991.
Alfa-Fix Express, Kavanad — Kavanad Junction, near Matha Finance, Kavanad, Kollam, Kerala 691003 · +91 95447 61111 (phone / WhatsApp)
Book a Repair form (for courier repairs): your name, phone number, return address,
device model and the fault, plus the device type and brand. Optional: email, a preferred date or time, whether you
think the device is under warranty, and your courier company, tracking number and date sent. We
also ask whether the device has been wet or opened before, and “How did you find us?” (with a
short note if you choose “Other”).
Your acceptance of the Repair Terms: when you tick the box we record the version of
the terms, the name you gave, the date and time, and the network (IP) address and browser type
of the acceptance, and keep them with your job as proof of consent.
Quote and trade forms (on our Central and Trade pages): your mobile number, and
optionally your name and device and fault. The trade form also asks for your shop name, town
and what you mostly send.
Track a repair: you enter your job number and the last 4 digits of your phone. We
use them only to find your job, and show just your first name, device, status and dates.
WhatsApp messages and calls you start: we receive your number and what you send.
WhatsApp messages are kept in our job system’s inbox.
Technical data: our server sees your network (IP) address, which we use to limit
misuse of the forms and to run the anti-spam check on the booking form.
Why we use it
To register and carry out your repair, or answer your enquiry.
To contact you about it, including status updates by WhatsApp, text message or email.
After your device is delivered, we may send one message with a link to leave a Google
review. We don’t send this review request to repair shops and dealers using our trade service.
To keep records for warranty, our accounts and resolving disputes.
To see how the site is used and which of our ads work (see “Cookies” below).
We don’t sell your personal data.
Who helps us handle it
Our own job system at app.alfa-fix.com (Alfa Business Suite), which stores bookings,
enquiries and repair records.
Cloudflare, which hosts and protects this website and runs Turnstile, the anti-spam
check on the booking form.
Google Analytics, in Google’s consent mode: until you click “Accept” it sets no
cookies and Google receives only cookieless, aggregate signals. The Meta pixel loads only
after you accept, and only if we have switched it on.
Google Fonts, which serves the typefaces this website uses.
Meta (WhatsApp) for WhatsApp messages, an SMS provider for text messages
(including when WhatsApp can’t be delivered), and an email service for email.
Courier companies, when a device is shipped to or from us.
Cookies
By default the site uses only what it needs to work, including remembering your cookie choice.
Google Analytics runs in Google’s consent mode with analytics storage denied, so it sets no
analytics cookies until you click “Accept” (before that, Google receives only cookieless, aggregate
signals). Details are in our Cookie Policy.
Data on devices you hand us
Our technicians open only what the repair and its testing need. Nothing on your device is
copied, kept or shared — except that, on a data recovery job you have approved, the data being
recovered is copied solely to hand it back to you — and access is limited to the technicians
working on it. Data loss that comes from the repair process itself (a reset, a reflash or
replacing the storage), rather than from a lack of reasonable care, is not something we are liable
for, so please back up first. The full wording is in clause 11 of our
Repair Terms.
How long we keep it
Only as long as we need it for your repair, the warranty, our accounts and our legal obligations.
Your choices and rights
Under India’s Digital Personal Data Protection Act, 2023, you can ask us:
for a summary of the personal data we hold about you;
to correct or update it;
to erase it, where the law allows — some records must be kept for warranty, accounts and legal reasons.
You can withdraw consent for analytics at any time with Cookie settings, and stop
messages from us by telling us on WhatsApp, by phone or by email.
Questions and complaints
Contact the service manager of the branch you dealt with, on +91 96051 99900 (WhatsApp and calls),
the landline 0474 358 3991 or the branch phone numbers above, or at info@alfa-fix.com. If you are not satisfied with our
reply, you can also complain to the Data Protection Board of India.
Changes
We may update this notice. The latest version is always at this address, with the date at the top.